FAQs

Payment

Payment Methods

All payments can be made with your PayPal account, or by using your credit card without a PayPal account.

We are also happy to offer Afterpay (Australia only). After selecting Afterpay as the payment option at checkout, you will be directed to Afterpay. Kids Develop Store will process and ship the order once verified by Afterpay. You will then pay your order off in instalments in accordance with Afterpay.

Schools, early childhood centres and other organisations:

Should organisations wish to use a purchase order form, please contact us we will happily email your centre an editable order form. Alternatively, centres can add requested items to the checkout cart and email these through to sales@kidsdevelopstore.com.au A no obligation invoice will be generated. Products will be dispatched once payments are verified.  Payment via bank deposit or cheque is welcome.

 

Shipping

How are delivery fees calculated?

Our Australian Domestic Postage fees are based on the total value of your goods.
See table below for our postage fees.

Order value AUD $ Postage fees
1- 50.00 8.95
50.01 – 100.00 13.95
100.01 and over 17.95

How is my order shipped?

 

Most products will be sent via Australia Post. All parcels have tracking.

Please leave a note at checkout if you wish to sign on delivery. For parcels with a value greater than $150, or where delivery is to a unit block address, Kids Develop Store may request signature on delivery.

A courier may be used if your parcel requires a courier service due to its weight and size. Please note that our couriers are unable to deliver to Post Office Box addresses. We will contact you if an alternative address is required.

Please do let us know if you would like items gift wrapped (happily!) or you would prefer to exclude the invoice from the recipient’s parcel.

When will I receive my order?

We work hard to process and dispatch products within 48 hours of orders being placed (Monday to Friday). Postage times vary depending on locations within Australia but 3-5 business days is an average estimate for arrival of goods. Please allow up to 7 business days for delivery to Western Australia as well as rural areas.

In the unlikely event that there is insufficient stock, we will contact you straight away to discuss dispatch options.

 

I want to use my NDIS funding. How do I start?

Please go to the NDIS link at the top of our home page and follow the steps outlined. Our Service Agreement is available to download.

Every NDIS plan is different and we are happy to speak with NDIA staff (with your permission) should you request further support around making a claim.

We are happy to assist – just ask!

Do you ship internationally?

Yes. We are happy to accept orders outside of Australia.

Please email us: sales@kidsdevelopstore.com.au with a list of products and your postal details. We will provide you with a no obligation quote.

Returns

What is your returns policy?

We hope you are satisfied with your products on arrival. However if a product does not perform as expected or appears damaged, Kids Develop Store will be happy to organise an exchange or process a return via your method of payment. To assist us:

  • Please provide proof of purchase;
  • Return package and contents in re-saleable, original condition (unless damaged on arrival);
  • Return item within 14 days of purchase.

If a product arrives damaged then we may kindly ask for photos to help us investigate the matter to prevent it from happening in the future.

Please contact us if you have any concerns about a product. Consumer guarantees apply under the Australian Consumer Law. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.

Privacy And Terms

What will you do with my personal information?

We respect our customer’s details and any information provided. Names, addresses, emails, financial and credit card information is only stored and processed for the purpose of processing an order. We will only ask for information that is needed for us to conduct our business as an online provider of goods, or for the purpose of offering our loyal customers discounts and free delivery promotions with Kids Develop Store. We will never share your information with third parties for marketing purposes.

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